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unable to install
#1

Hi,
downloaded this today, unzipped and uploaded 1789 files to the server. Created database with user and password as per usual, and then go to install. It opens the install page no problem, I give it the details, and am absolutely certain it is getting the right details, but I get an error. It tells me that access to the database vor user...@.... is denied. The problem seems to be that your username is wrong. Double checked the whole lot, the details given are correct.
Uninstalled the whole lot, re-installed, gave it exactly the same details, now it tells me that the password is wrong. Uninstalled again, reinstalled, and it tells me the username is wrong.

Here are the details used

host: mysql1001.mochahost.com
db: [Removed]
user: [Removed]
password: [Removed]

This is doing my head in. I've tried both versions of the db name and user, with and without prefix. Doesn't make the slightest difference. The details are 100% certain correct. Anybody any ideas?
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#2

Does your MySQL user have all of the privileges in Step 5?

http://www.commentics.org/wiki/doku.php?...e_database

Have you completed the interview?
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#3

(22-Apr-2014, 06:54 PM)Steven Wrote:  Does your MySQL user have all of the privileges in Step 5?

http://www.commentics.org/wiki/doku.php?...e_database

Hi Steven,

yes, all the privileges have been given. It simply alternates between telling me the username is wrong and the password is wrong. I'm in the process of installing this yet again to see if I can figure out what is going wrong. But it's been a long day...
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#4

(22-Apr-2014, 07:27 PM)Eleanna Wrote:  
(22-Apr-2014, 06:54 PM)Steven Wrote:  Does your MySQL user have all of the privileges in Step 5?

http://www.commentics.org/wiki/doku.php?...e_database

Hi Steven,

yes, all the privileges have been given. It simply alternates between telling me the username is wrong and the password is wrong. I'm in the process of installing this yet again to see if I can figure out what is going wrong. But it's been a long day...

Right, did the whole gig over again, same story, "This error appears to be because your password is wrong". Went to check on includes/db/details.php and the file does not exist???
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#5


Have you completed the interview?
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#6

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#7

Sure, you can submit a ticket at the URL below and I'll take a look tomorrow.
http://www.commentics.org/support/index.php?a=add

Have you completed the interview?
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#8

Hi,

I am having the exact same problem as Eleanna, can you remember what the solution to this was?
Thanks.
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#9


Have you completed the interview?
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#10

Thanks! Works perfectly now, all installed and ready to set up, thanks again!
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