Posts: 8
Threads: 2
Joined: Sep 2017
Hi
I just installed commentrics and everything appears to be working except the thumbs up and down buttons. When clicking on them nothing happens. I have removed my jQuery loading tag which was initially causing an error so I don't think its an issue with that and my JS console is not displaying any errors. I tried looking for a reference to "vote.php" and I don't see it anywhere in the source code or the installed files. Out of ideas
Posts: 8
Threads: 2
Joined: Sep 2017
Also noticed the 5 star ratings only show and work AFTER the comment has been submitted and approved. I believe this is related to the issue I am having with the thumbs
Posts: 2,894
Threads: 59
Joined: Jun 2010
Hi,
Can you provide the version of Commentics you're using and a URL to your page so I can figure out what's happening?
Have
you completed
the interview?
Posts: 8
Threads: 2
Joined: Sep 2017
Hi Steven
Version Check= You are using the latest version.
I have an instance on each of about 30 pages, all have a unique identifier .. here is one URL
https://www.signlettersource.com/formedP...etters.php
Posts: 8
Threads: 2
Joined: Sep 2017
My server is using PHP 7. Could that be the issue ?
Posts: 2,894
Threads: 59
Joined: Jun 2010
I should have specified, do you have an example of a page that has comments? I want to see the thumbs in particular.
The script works fine on PHP 7 so it will be something else.
Have
you completed
the interview?
Posts: 8
Threads: 2
Joined: Sep 2017
(25-Sep-2017, 07:29 PM)Steven Wrote: I should have specified, do you have an example of a page that has comments? I want to see the thumbs in particular.
The script works fine on PHP 7 so it will be something else.
Use the same page .. I just approved your test comment .. sorry about that
Posts: 8
Threads: 2
Joined: Sep 2017
I see that the thumbs up seems to be working now. I have no idea why as I have not changed anything.
Is there a reason the stars only show after the comment is created and can be up voted or down voted by anyone ? Is this because it's a comments script rather than a reviews script?
Posts: 8
Threads: 2
Joined: Sep 2017
Steven
I have gone ahead and disabled the thumbs and ratings on the script. I realize now that for a review script they are probably not necessary.
Thanks for the support. Please close the ticket.
