[ambler]

Commentics Forum:
 
I recently installed Commentics from cPanel/Softlicious. The installation was successful. However, on visiting my site (https://bridgeramaday2022.ca/) I found this message: “You don't have permission to access this folder.”
 
It’s not a folder I want to access. I want to access my website!
 
I have enabled Error Reporting for both front end and back ends, but no errors appear.
 
bridgeramaday2022.ca is a subdomain. Could this be causing a problem?
 
Commentics is exactly what I was looking for. I hope I don’t have to delete it.
 
Thank you
 
Clair Culliford

[Steven]

Hi Clair,

This may be because Commentics doesn't have a "frontend" and you're trying to access the frontend of it.

Also bridgeramaday2022.ca isn't a subdomain. A subdomain would be example.bridgeramaday2022.ca or similar.

It sounds like you've installed Commentics at the very root of your website which is incorrect. It's designed to be installed in a folder so that it can be integrated into the existing pages of your website. For example bridgeramaday2022.ca/comments/ would be a typical place to install it.

[ambler]

Thanks, Stephen.

Sorry to take so long to reply.

I deleted the installation and reinstalled it:
“Commentics has been successfully installed at:
https://bridgeramaday2022.ca/comments1
Administrative URL : https://bridgeramaday2022.ca/comments1/admin123“

However, on the website, I get the message “Error: No site found with the domain 'bridgeramaday2022.ca.” That, however, is the site on which Commentics is installed.

Admin/Manage/Sites says the domain name is bridgeramaday2022.ca.

To make matters worse, I again deleted Commentics but the error message stays.

Admin reports no Frontend or Backend errors.

Any suggestions?

Thanks.

Clair

[Steven]

Does this help?
https://commentics.com/faq/iframe-integr...site-found

[salahudinr5855]

i have succesfully installed commentics on my website spectrum outage. it is installed but the error i am getting is it doesn't accept any commentics folder name i have tried various like root, / and other folder name that contains entire installation please help!!!!

Solution for forbidden is you have a backend folder in the installation try your url/backend or you may be asked to rename the backend for security reasons then try url.com/renamedfoldername